Featured · Domestic abuse
Embedding the HDASH form for an IDVA service in Lincolnshire
“Jivan was open about support and described processes and options easily. Her knowledge of DA, IDVA and ISVA services was a big help.”
Case management for domestic abuse services
Reach is case management software for domestic abuse services. It brings risk assessment, safety planning, MARAC and multi-agency work, and commissioner reporting into one secure platform, so IDVAs and support workers spend more time with victims and survivors and less time on admin.
Built for
- IDVAs and ISVAs
- Outreach and floating support
- Refuge
- Helplines
- Perpetrator programmes
- MARAC coordinators
- Children and young people's workers
Everything your service needs, ready from day one
Built with domestic abuse services over more than 25 years, for charities, local authorities, police and the Home Office.
Risk, always visible
The DASH (Domestic Abuse, Stalking and Harassment) risk identification checklist, high-risk flags and MARAC outcomes surface on every dashboard, with review reminders so nothing is missed.
Safety and whole-family support
Linked records for victims and survivors, perpetrators and children, with support plans and safety plans that stay up to date.
- Safety plans
- Support plans
- Whole-family mapping
MARAC, MATAC and DHR
Run multi-agency risk assessment conferences and MATAC meetings, track actions and manage domestic homicide reviews in one place.
An assistant that knows your service
Find out-of-hours helplines, check a policy or log a call note just by asking.
Commissioner-ready reports
Referral sources, caseload and outcomes by quarter, plus the full quarterly pack in one download.
Assessments and forms
Your forms, recorded once and reportable
Reach includes sector-standard assessments and lets you build your own forms, such as the HDASH, so practitioners complete them directly in the case record instead of downloading, scanning and uploading. Every answer becomes data you can report on. Read how one IDVA service did this.
Security
Built for the most sensitive information
Domestic abuse records need the highest level of protection. Reach is hosted in UK data centres on Microsoft Azure, with granular permissions for sensitive records.
Granular permissions
Control exactly who can see each record and field.
UK-hosted
Data stays in UK data centres.
Never used to train AI
The Case Assistant never sends data to public AI services.
Certified
ISO 27001 and Cyber Essentials Plus.
Case studies
Domestic abuse services using Paloma
Domestic abuse case management questions
What is domestic abuse case management software?
It is a secure system for recording and managing support for victims and survivors of domestic abuse: referrals, risk assessments such as the DASH checklist, safety and support plans, case notes, multi-agency work such as MARAC, and the reporting that commissioners and funders need. Reach does all of this in one platform.
Does Reach support the DASH risk identification checklist and MARAC?
Yes. Reach includes sector-standard assessments, shows the latest DASH or MARAC outcome on dashboards, flags high-risk cases, and manages MARAC and MATAC meetings and domestic homicide reviews.
Can we add our own forms, such as the HDASH?
Yes. Custom assessments and forms can be built into Reach so they are completed in the record and can be reported on. See how an IDVA service embedded the HDASH.
Is AI safe to use with domestic abuse data?
Reach runs its AI models inside our own infrastructure on Microsoft Azure in the UK. Your data never goes to a public AI service, is never used to train any model, and the assistant only sees what each user is allowed to see.
Who uses Paloma for domestic abuse case management?
Charities, local authorities, police forces and the Home Office have used Paloma to support victims for over 25 years, including IDVA, outreach, refuge and helpline services.