Case management for substance misuse services
Reach is case management software for drug and alcohol services. It gives your team one view of each client, from referral through treatment to follow-up, with risk management, multi-agency working and the reporting your commissioners need.
Built for
- Drug and alcohol treatment services
- Recovery services
- Criminal justice teams
- Young people's services
- Commissioners
A complete view of every client's care
Built on our experience with PalBase, developed with drug intervention programme agencies in England and Wales.
Risk identification and management
End-to-end client tracking through treatment to follow-up, with risk flags and review reminders.
Continuity of care
Every contact, assessment and plan in one record, so anyone picking up a case sees the full picture.
- Recovery plans
- Assessments
- Case notes
Multi-agency approach
Share records with partner agencies, with consent, to promote positive outcomes for clients.
Ask, don't search
The Case Assistant finds records, drafts notes and answers questions about your own policies.
Comprehensive reporting
Collate data into clear reports for commissioners and your own analysis.
Security
Sensitive data, properly protected
Reach is hosted in UK data centres on Microsoft Azure, with permissions that control exactly who sees what.
UK-hosted
Data stays in UK data centres.
Never used to train AI
The Case Assistant never sends data to public AI services.
Permission-aware
Users only see the records they are allowed to see.
Substance misuse case management questions
What does substance misuse case management software do?
It records each client’s journey from referral and assessment through treatment, recovery and follow-up, manages risk, supports work with partner agencies, and produces the reports commissioners and funders ask for. Reach does this in one platform with an AI Case Assistant.
We use PalBase today. Is it still supported?
Yes. PalBase Cloud remains fully supported. Talk to your account manager about Reach when you are ready.
Can we migrate our data into Reach?
Yes. We migrate your records and configure Reach for your service, so clients keep getting support without interruption.