Case management for housing and supported living
Lives are complex, and so are tenancies. Reach brings tenant support, case records and reporting together for housing associations and supported housing providers, so your teams can help people build sustainable, long-term homes.
Built for
- Housing associations
- Supported housing
- Supported living
- Floating support
- Move-on services
Support and tenancy in one place
Built on our experience with Harmonia, developed in collaboration with housing associations.
Tenant support
Support plans with Outcomes Star recording, multiple services per tenant, risk assessments and communication by email, text and letter.
- Support plans
- Outcomes Star
- Risk assessments
Reporting and insights
Success-focused reporting for commissioners and funders, with integration into third-party BI platforms.
The Case Assistant
Find a tenant, log a contact or check a policy just by asking.
Single source of truth
Workflow automation, record linking and lookups mean information is entered once.
Fewer training needs
Processes built into the system, with expert account support.
“Since implementing Harmonia, our business has expanded considerably. It has not only helped us to win new contracts, it has also helped provide sound justification for existing contracts to be renewed. It has reduced the time spent on administration and, above all, allowed us to provide a better service to all of our clients, helping them rebuild their lives for a brighter future.”
Nigel MilesIT Manager, Two SaintsHousing case management questions
What is supported housing management software?
It records tenants’ support alongside their tenancy: support plans and outcomes, risk assessments, contacts, and the reporting commissioners and funders need. Reach brings this together with an AI Case Assistant.
Does it support the Outcomes Star?
Yes. Support plans can include Outcomes Star recording, so you can show progress over time.
We use Harmonia today. Is it still supported?
Yes. Harmonia Cloud remains fully supported, including tenancy, rent and property management. Talk to your account manager about Reach when you are ready.