Case study · Domestic abuse
Embedding the HDASH form for an IDVA service in Lincolnshire
An IDVA service in Lincolnshire needed its practitioners to complete the newly approved HDASH form directly in their case management system. Paloma embedded the form so it is completed once, recorded consistently across agencies and fully reportable.
At Paloma, we understand the importance of reducing administrative burden and improving data continuity for frontline domestic abuse services. In this project we supported a partner organisation to embed the HDASH form directly into their Paloma domestic abuse case management system.
The challenge
The client needed a way for independent domestic violence advisors (IDVAs) to complete the newly approved HDASH form directly in their case management system. The existing process of downloading, completing and scanning documents was inefficient and made reporting difficult. The objectives were clear:
- Enable in-system completion of the HDASH form
- Remove the need to upload scanned documents
- Make HDASH data reportable for internal use and partnership reporting
- Ensure consistency across agencies using the same form
Our approach
After assessing what was technically possible within existing constraints, we identified a practical, budget-conscious approach that met the organisation’s needs.
We worked directly with the client to agree the best place for the form in the system, make sure every necessary field was included, and add extra questions where appropriate. Once the solution was defined, we moved quickly to implement it, with a smooth rollout that did not disrupt day-to-day operations.
The outcome
The integration has delivered clear benefits for the client’s IDVA service:
- Improved workflow: IDVAs complete HDASH forms directly in the system, saving time and effort.
- Consistent documentation: every agency involved now uses a single, standardised HDASH form.
- Better reporting: the team can produce reports from structured HDASH data within the system.
- Better continuity of care: records are centralised and accessible, supporting more coordinated multi-agency responses.
Client feedback
The client highlighted the value of working with a team that understands the domestic abuse sector. Our Client Director, Jivan Kandola, brought experience of domestic abuse, IDVA and ISVA (independent sexual violence advisor) services, and the client praised her clear communication, practical advice and responsiveness throughout the project.
If you would like to streamline your workflows and improve reporting, get in touch with our team.
“Jivan was open about support and described processes and options easily. Her knowledge of DA, IDVA and ISVA services was a big help.”