Modus Janus is a web system recently developed for the Suzy Lamplugh Trust to manage their help desk / call centre. Now available for any organisation managing a help desk Modus Janus can provide an invaluable resource for staff, managers and trustees.
Key features of Modus Janus include the ability to record all details of a call and follow the progression on repeat callers as well as capturing details on a caller.
The reporting functions and ability to monitor who is using your service, for how long and what the outcome of closed cases are make it an invaluable resource for any organisation working with survivors of sexual assault.
To find out more on how Modus Janus can help you manage your case load email firstname.lastname@example.org